1. Introduction
This Cancellation Policy explains when and how an order may be cancelled before dispatch. It should be read together with our Terms & Conditions and Return & Refund Policy.
2. Cancelling an Order Before Dispatch
Customers wishing to cancel an order should contact Unisoft DS Ltd. as soon as possible by email at hello@unisoftds.co.uk and include their order number together with the cancellation request. We will make reasonable efforts to process requests received before dispatch.
3. When an Order is Considered Dispatched
An order is considered dispatched once it has been handed over to the courier or other delivery provider for transportation to the delivery address. After this point, the order can no longer be cancelled under this Policy.
4. Orders Already Dispatched
If an order has already been dispatched, customers may still have statutory rights to return eligible goods. Any such return will be handled in accordance with our Return & Refund Policy and applicable UK consumer legislation.
5. Refunds for Cancelled Orders
Where a cancellation request is accepted before dispatch, any payment received will be refunded to the original payment method. Refunds are normally processed within 14 Days after the cancellation has been confirmed. The time taken for funds to appear in the customer's account may vary depending on the payment provider or bank.
6. Exceptions
Certain customised, made-to-order or otherwise exempt products may not be eligible for cancellation permitted by applicable law. Any such exclusions will be clearly identified before purchase where applicable.
7. Contact Us
Cancellation requests should be sent to hello@unisoftds.co.uk as soon as possible, quoting the relevant order number.
Current Cancellation Process
• Cancellation requests are handled during normal business hours.
• Unisoft DS Ltd. aims to respond to cancellation enquiries within 2 Business Days.
• Order amendments are only possible before dispatch and remain subject to stock availability and operational feasibility.
• Orders placed outside business hours, at weekends or on public holidays will be processed on the next Business Day.
• No cancellations are available after dispatch. Customers should instead follow the Return & Refund Policy where applicable.