1. Introduction
This Shipping Policy explains how Unisoft DS Ltd. dispatches and delivers orders placed through our website. It should be read together with our Terms & Conditions and Return & Refund Policy.
2. Dispatch Times
Orders are normally dispatched within 5 Business Days following payment confirmation, subject to stock availability and verification checks. Estimated dispatch times are provided in good faith but are not guaranteed.
3. Delivery Services
We use reputable courier services appropriate for the size, weight and destination of each order. Delivery timeframes are estimates only and may occasionally be affected by factors outside our reasonable control.
4. Large Item Deliveries
Large displays and palletised shipments are delivered on a kerbside basis unless otherwise agreed in writing.
Delivery personnel are not required to:
• carry goods into a building;
• move goods upstairs;
• unpack products;
• remove packaging; or
• install products.
Customers are responsible for ensuring that suitable access and sufficient assistance are available to receive and move the goods safely after delivery.
5. Special Delivery Requests
If special delivery requirements are needed, such as timed delivery, inside delivery or other non-standard delivery services, please contact us before placing your order. Where such services are available, additional charges may apply.
6. Delivery Inspection
Customers should inspect the packaging and products as soon as reasonably possible after delivery. Any visible damage, shortages or incorrect items should be reported promptly so that we can investigate and provide an appropriate solution.
7. Delivery Delays
While we aim to meet estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including courier disruption, severe weather, customs processes or other unforeseen events. We will keep customers informed where reasonably possible.
8. Failed Deliveries
If delivery cannot be completed because nobody is available to receive the goods or the delivery address is incorrect, the courier may attempt redelivery or return the goods to us. Additional delivery charges may apply where a further delivery attempt is required.
9. Partial Shipments
Where appropriate, we may dispatch products in separate shipments. Customers will not be charged additional delivery costs solely because an order is delivered in multiple consignments.
10. Lost or Damaged Shipments
If a shipment is believed to be lost or arrives damaged, please contact us as soon as reasonably possible. We will work with the courier to investigate and provide an appropriate resolution in accordance with applicable law.
11. Risk on Delivery
Risk of loss or damage passes to the customer upon delivery. Ownership of the goods remains with Unisoft DS Ltd. until full payment has been received, as described in our Terms & Conditions.
12. Contact Us
For shipping enquiries, please contact hello@unisoftds.co.uk quoting your order number where applicable.
Current Shipping Configuration
• Dispatch target: Within 5 Business Days.
• Primary courier: Orders are shipped using reputable courier services selected by Unisoft DS Ltd. according to destination, parcel size and operational requirements.
• Free delivery: Unisoft DS Ltd. does not currently operate a permanent free delivery programme. Delivery charges are shown during checkout where applicable.
• Remote areas: Additional delivery charges may apply to certain remote or offshore locations. Customers will be informed before dispatch if any surcharge applies.
• Saturday delivery: Not offered as a standard service.
• Signature on delivery: Certain deliveries may require a signature upon receipt.
• Large item deliveries: Standard service is kerbside delivery only unless otherwise agreed in writing.