1. Introduction
This Return & Refund Policy explains the conditions under which products purchased from Unisoft DS Ltd. may be returned and refunded.
2. Change of Mind Returns
Customers may exercise their statutory right to cancel an eligible online purchase within 14 days of receiving the goods, in accordance with applicable UK consumer legislation. The 14-day cancellation period begins the day after you (or a person nominated by you) receive the goods. To cancel, you may notify us by a clear statement by email at hello@unisoftds.co.uk. After cancelling, you must return the goods without undue delay and in any event within 14 days.
Customers may inspect and handle the product only to the extent necessary to establish its nature, characteristics and functionality, as they would in a physical retail store.
If the product has been handled beyond what would reasonably be permitted in a retail environment, Unisoft DS Ltd. may make a reasonable deduction from the refund to reflect any resulting loss in value, where permitted by applicable law.
3. Condition of Returned Products
Products should, where reasonably possible, be returned in their original packaging together with all supplied accessories, documentation and any complimentary items originally included with the order.
Failure to return the original packaging does not automatically invalidate a statutory return. However, where missing packaging or accessories reduce the resale value of the product, an appropriate deduction may be made from the refund where permitted by applicable law.
Returned products should be adequately packaged to prevent damage during transport. Customers are responsible for taking reasonable care of returned goods until they are received by Unisoft DS Ltd.
4. Faulty, Damaged or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact us as soon as possible so that we can arrange an appropriate remedy in accordance with applicable UK law. Under the Consumer Rights Act 2015, the products we supply must be of satisfactory quality, fit for purpose and as described.
Nothing in this Policy affects your statutory rights.
5. Inspection and Refunds
All returned products are inspected upon arrival before a refund is approved. This inspection confirms the condition of the goods and whether the return satisfies the requirements of this Policy.
Approved refunds will be processed using the original payment method.
Refunds will be made without undue delay and no later than 14 days after we receive the returned goods.
6. Return Shipping
Where a return is due to a change of mind, the customer is responsible for return shipping costs. If the return is due to our error or a faulty product, we will arrange or reimburse reasonable return shipping costs.
The statutory right to cancel for a change of mind does not apply to certain products made according to your specifications or clearly personalised. This does not affect your rights in respect of faulty, damaged or incorrect goods.
7. Contact
For return requests, please contact hello@unisoftds.co.uk with your order number.
Current Returns Process
• Restocking Fee: UNISOFT DS Ltd. does not currently charge a restocking fee. However, refunds may be reduced where a product has been handled beyond what is necessary to establish its nature, characteristics or functionality, in accordance with applicable UK law.
• Exchange Policy: UNISOFT DS Ltd. does not currently operate a product exchange programme. Customers wishing to purchase a different product should return the original item in accordance with this Policy. Once the return has been accepted and any applicable refund has been processed, a new order may be placed for the preferred product.
• Holiday Returns: UNISOFT DS Ltd. does not currently operate an extended holiday returns programme. Any temporary seasonal arrangements will be published on our website where applicable.
• Warranty Claims: Customers making a warranty claim should contact Customer Support with their order number and a description of the issue. Photographs, videos or additional information may be requested. After assessment, we may arrange inspection, repair, replacement or another appropriate remedy in accordance with applicable law and any applicable manufacturer's warranty. This does not affect your statutory rights under the Consumer Rights Act 2015.
• Return Shipping Method: Customers should use a reputable tracked delivery service when returning products unless alternative return instructions are provided by Unisoft DS Ltd.