1. Introduction
This Privacy Policy explains how Unisoft DS Ltd. collects, uses, stores and protects personal information when you visit or make a purchase through our Shopify website. It should be read together with our Cookie Policy and Terms and Conditions.
2. Who We Are
Unisoft DS Ltd. is the data controller for the personal information processed through this website.
Registered Office: Bldg 7 Floor 5, 566 Chiswick High Rd, Chiswick, London W4 5YG
Email: hello@unisoftds.co.uk
Telephone: +44 7453383411
Company registration number : 15569462
Registered in England and Wales
VAT number : 465286758
3. Information We Collect
We may collect your name, billing and delivery address, email address, telephone number, order history, IP address, browser information and website usage data. Payment details are processed securely by our payment providers and are not stored by Unisoft DS.
4. How We Use Your Information
We use personal information to process orders, provide customer support, arrange deliveries, prevent fraud, improve our website and comply with legal obligations.
5. Legal Basis for Processing
We process personal information where necessary to perform a contract, comply with legal obligations, pursue legitimate business interests or where you have given consent, in accordance with the UK GDPR and the Data Protection Act 2018.
The main purposes for which we use your personal data and the legal bases we rely on are set out below:
Purpose Legal basis
Processing and fulfilling your orders Performance of a contract
Customer support and handling returns Performance of a contract
Arranging deliveries Performance of a contract
Fraud prevention and website security Legitimate interests
Improving our website and services Legitimate interests
Meeting legal, tax and accounting obligations Legal obligation
Any future marketing communications Consent, or the PECR “soft opt-in” where applicable
6. Sharing Your Information
We may share information with trusted service providers, including Shopify, payment providers and delivery partners, where necessary to operate our business. We do not sell your personal information.
7. International Transfers
Where personal information is transferred outside the United Kingdom, appropriate safeguards are applied in accordance with the UK GDPR and applicable data protection legislation. Where such transfers take place, we rely on an appropriate transfer mechanism recognised under the UK GDPR. The specific mechanism used for each provider is set out in our arrangements with that provider.
8. Data Retention
We retain personal information only for as long as necessary to fulfil contractual obligations, comply with legal requirements, resolve disputes and meet our legitimate business needs. By way of example, we typically retain order and transaction records for six years in order to meet tax and accounting obligations, and account and contact details for the duration of your relationship with us and for a reasonable period afterwards.
9. Your Rights
Subject to applicable law, you may have the right to access, correct, erase, restrict or object to certain processing activities, request data portability and withdraw consent where consent is relied upon. To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We will respond within one month, as required by the UK GDPR. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk), although we would encourage you to contact us first so that we can try to resolve your concern.
If you are unhappy with how we have handled your personal data, you can make a complaint to us using the privacy contact details below. We will acknowledge your complaint and aim to respond within 30 days. Making a complaint to us does not affect your right to complain to the ICO.
10. Data Security
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.
11. Cookies
Our website uses essential Shopify cookies. Please refer to our Cookie Policy for further information.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
14. Contact Us
For privacy enquiries please contact:
Email: hello@unisoftds.co.uk
Telephone: +44 7453383411
Registered Office: Bldg 7 Floor 5, 566 Chiswick High Rd, Chiswick, London W4 5YG
Current Privacy Configuration
• Data Protection Officer: Not appointed. Unisoft DS Ltd. is not currently required to appoint a Data Protection Officer under applicable UK data protection legislation.
• Privacy Contact : hello@unisoftds.co.uk
• Data Retention : Personal data is retained only for as long as necessary to meet contractual, legal and operational requirements.
• Marketing Communications: Unisoft DS Ltd. does not currently send marketing emails, newsletters or SMS messages. If marketing communications are introduced in the future, they will only be sent where an appropriate lawful basis applies.
• International Transfers: Personal data may be processed by Shopify and trusted service providers using appropriate safeguards in accordance with the UK GDPR.