About Screen Market
What products does Screen Market offer?
Screen Market provides professional digital signage and commercial display solutions for businesses. Our product range includes digital signage displays, kiosks, LED displays, electronic shelf labels (ESL), digital menu boards and related accessories and solutions.
Who are Screen Market products designed for?
Our products are primarily designed for business and professional environments, including retail, hospitality, corporate, education and other commercial applications.
Can I order products for my business?
Yes. Screen Market supplies products to business customers in the UK. If you require multiple products or have a specific project requirement, please contact our sales team to discuss your requirements.
Do you offer help choosing the right product?
Yes. If you are unsure which display, kiosk or digital signage solution is suitable for your project, please contact us with your requirements and our team can assist you.
Orders & Delivery
How can I place an order?
Products available for online purchase can be ordered directly through our website. For larger quantities, project requirements or products requiring a quotation, please contact our sales team.
How are products delivered?
Orders are delivered to the address provided at checkout using our delivery arrangements. Depending on the product and delivery requirements, different delivery methods may be used.
How long does it take to dispatch my order?
Orders are normally dispatched within 5 business days, subject to product availability and any specific arrangements agreed for the order.
Can I track my delivery?
Where tracking is available, delivery information will be provided using the relevant delivery service. If you have a question about your order or delivery, please contact us.
What should I do if my delivery arrives damaged?
If you notice visible damage to the packaging or product when your order arrives, please document the damage and contact us as soon as possible. Please retain the packaging and any relevant delivery documentation until the matter has been resolved.
What if I receive the wrong product or something is missing?
Please contact us as soon as possible with your order details and information about the issue. We will review the order and advise you on the next steps.
Returns & Refunds
Can I return a product?
Returns are subject to our Return & Refund Policy and the terms applicable to your order.
For eligible returns, our standard return period is 14 days. Products must be returned in the condition required by our Return & Refund Policy.
Who pays the return shipping costs?
Unless otherwise agreed or required by the applicable terms of the order, return shipping costs are the customer's responsibility.
How do I request a return?
Please contact us before sending a product back. We will provide the appropriate return instructions and any information required to process your request.
Does the product need to be in its original condition?
Yes. Products should be returned securely packaged and in the condition required by our Return & Refund Policy. Customers are responsible for ensuring that products are properly packaged for return. Any damage caused by inadequate return packaging may affect the return or refund.
Can I return a product after 14 days?
Returns requested after the applicable 14-day return period may not be accepted unless otherwise provided for under the terms of your order or applicable law.
What happens if a product is faulty or damaged?
If you believe a product is faulty, damaged or does not conform to the agreed specifications, please contact us as soon as possible. We will assess the issue and advise you on the appropriate next steps in accordance with the applicable order terms and your legal rights.
Order Cancellation
Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order.
Cancellation may be possible before the order has been dispatched, subject to the terms of the order.
Can I cancel my order after it has been dispatched?
Orders cannot normally be cancelled after dispatch. If you no longer require an order after dispatch, please refer to our Return & Refund Policy and contact us for further assistance.
Can I change my order after placing it?
Please contact us as soon as possible if you need to change an order. We will confirm whether a change is possible depending on the order's processing and dispatch status.
Product & Support
Do you provide installation services?
Our standard online orders are supplied on a delivery-only basis unless installation or another service has been specifically agreed as part of the order.
Do your products come with a warranty?
Warranty and after-sales support depend on the product and the terms applicable to the order. Please contact us if you require information about the warranty applicable to a specific product.
Do you provide technical support?
If you require assistance with a product, please contact us with your order details and a description of the issue. Our team will advise you on the appropriate next steps.
Can I purchase products in larger quantities?
Yes. If you require multiple units or are planning a larger commercial project, please contact our sales team to discuss your requirements and available options.
Contact
How can I contact Screen Market?
For product enquiries, orders, delivery questions or support, please visit our Contact Us page and send us your enquiry.